Refund policy

Return and Refund Policy

Effective Date: September 23, 2026

At Solvarena, we believe fashion is a way for every woman to express her individuality, confidence, and personal style.

Our collections are designed to provide comfortable, stylish, and versatile clothing options for modern women. We carefully select each item with attention to design, quality, and everyday wearability.

We understand that shopping for clothing online may sometimes involve questions about size, fit, color, or personal preference. This Return and Refund Policy explains our process for returns, exchanges, and refunds to ensure a smooth and transparent shopping experience.

1. Return Eligibility

Customers may request a return within:

30 days after the order delivery date.

To qualify for a return, all items must meet the following requirements:

  • The clothing item must be unused and unworn.
  • The product must remain in its original condition.
  • Original tags must remain attached.
  • The item must not have stains, odors, makeup marks, or signs of washing.
  • The original packaging should be included whenever possible.
  • Proof of purchase must be provided.

Returned items must be suitable for resale.

2. Eligible Return Items

Returns may be requested for:

  • Women's dresses
  • Women's tops
  • Women's shirts
  • Women's pants
  • Women's skirts
  • Women's fashion accessories (if applicable)

3. Size and Fit Considerations

We understand that clothing fit can vary depending on individual body shape and personal preferences.

Customers are encouraged to review:

  • Product descriptions
  • Size charts
  • Measurement information

before placing an order.

If you receive an incorrect size or need assistance selecting another size, please contact our customer service team.

4. Non-Returnable Items

Returns may not be accepted for:

  • Items that have been worn or washed.
  • Products damaged due to customer handling.
  • Items without original tags.
  • Customized or personalized products.
  • Clearance or final-sale items.

For hygiene and quality reasons, certain personal-use clothing items may not be eligible for return once used.

5. Damaged or Incorrect Orders

We carefully inspect products before shipment.

If you receive:

  • A damaged item
  • A defective product
  • An incorrect product
  • A missing item

please contact us within:

7 days after delivery

with:

  • Order number
  • Customer name
  • Photos of the product
  • Description of the issue

Our team will review your request and provide an appropriate solution.

Possible solutions include:

  • Replacement
  • Store credit
  • Refund

6. Return Request Process

To start a return request, please contact:

Email:

suitable@solvarena.com

Please provide:

  • Full name
  • Order number
  • Product name
  • Return reason
  • Supporting photos if applicable

Customers must receive return approval before sending products back.

Unauthorized returns may not be accepted.

7. Refund Processing

After receiving and inspecting the returned product, we will notify you regarding the refund status.

Approved refunds will be issued to the original payment method.

Refund processing time:

5–10 business days

Additional processing time may depend on your bank or payment provider.

8. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The product arrived damaged.
  • The issue was caused by GAMMONB LLC.